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Can I split the photos in my plan?

All of the photos in a plan go to the same recipient, due to the cost of shipping and handling. However, we do offer multiple-recipient plans, allowing you to send the same set of photos to multiple people . If you're using a phone-number-powered account (US and Canada only) you can get $1 off each additional recipient. For example, the Starter Plan (5 photos) is $7.99. Each additional recipient is $6.99.

Can I send slightly different photos to my inlaws?

Yes! If you want to send slightly different photos to your inlaws, you can create a separate subscription. If you're just getting started, finish setting up your primary account first. Once you're done, you'll find the option to set up another subscription under the same login.

To send the same set of photos to multiple people, you can choose multiple loved ones under the option "I'd like to send my photos to."

If I'm based in the US or Canada, do I have to text my photos?

You're not required to subscribe to a text-enabled plan. You can subscribe to our email-only plan. We'll give you a unique email instead of a phone number.

What if only part of my family is located in the US or Canada?

Your family located internationally can send photos to print to the unique email we assign to every account. Your family located in the US or Canada can text photos to your unique number.

What will my loved one get?

We ship classic printed 4"x6" photos, perfect for framing, albums, and the fridge. Your loved one doesn't need any tech. They get hard-copy prints in the mail, like magic. We include a free cover photo which lists out the names and, phone numbers, and mailing addresses of everyone on the account. You can also take it to the next level with a cloth-covered photo album, wrapped beautifully and delivered in the same box as your photos.

What if my sibling sends a bad photo?

You have total control over which photos go to print on our website. You can skip photos you don't love.

What happens if I send more than my monthly limit?

If and when you go over your account's limit, we still save every photo sent in. We ship the first 10 photos (or whatever your account limit) and the remaining photos roll over to next month. You can also get bonus photos in our referral program or upgrade your account in a jiffy.

Do you roll over unused photos?

We rollover unused photos if you send in zero photos in your scheduled shipment. For example, if you're on the monthly 5-photo plan and don't send any photos this month, you'll be credited 5 photos and you'll be able to send up to 10 in the next shipment. Given the cost of shipping and handling, at this time we don't roll over partially unused photos.

I'm a grandparent. Can I buy an account to give to my grandkids?

Totally. We offer gift cards, which you can pass on to your grandkids. They'll handle setting up the account.

What if I don't want to text photos?

We also support email. After signing up, we'll give you a unique NanaGram email to send your photos.

How do captions work?

When you send text along with your photo, we'll layer it on top of the photo as a caption. See an example. On our website, you'll have the option to move caption to the top or bottom of your photos. When emailing photos, set the caption in the subject line.

Is your service like a photo book for grandparents?

Right now we offer classic, 4x6 printed photos only. While we don't offer a binded photo book, our photos can be inserted into a photo album to make for an awesome photo book for grandparents. Check out our guide on photo gifts for grandparents which includes of favorite photo album from Amazon which pairs well with NanaGram. You can also buy an album on our website. — if you're just getting started, we'll prompt you as you create your account.

Can I split the photos in my plan?

All of the photos in a plan go to the same recipient, due to the cost of shipping and handling. However, we do offer multiple-recipient plans, allowing you to send the same set of photos to multiple people . If you're using a phone-number-powered account (US and Canada only) you can get $1 off each additional recipient. For example, the Starter Plan (5 photos) is $7.99. Each additional recipient is $6.99.

Can I send slightly different photos to my inlaws?

Yes! If you want to send slightly different photos to your inlaws, you can create a separate subscription. If you're just getting started, finish setting up your primary account first. Once you're done, you'll find the option to set up another subscription under the same login.

To send the same set of photos to multiple people, you can choose multiple loved ones under the option "I'd like to send my photos to."

If I'm based in the US or Canada, do I have to text my photos?

You're not required to subscribe to a text-enabled plan. You can subscribe to our email-only plan. We'll give you a unique email instead of a phone number.

What if only part of my family is located in the US or Canada?

Your family located internationally can send photos to print to the unique email we assign to every account. Your family located in the US or Canada can text photos to your unique number.

What will my loved one get?

We ship classic printed 4"x6" photos, perfect for framing, albums, and the fridge. Your loved one doesn't need any tech. They get hard-copy prints in the mail, like magic. We include a free cover photo which lists out the names and, phone numbers, and mailing addresses of everyone on the account. You can also take it to the next level with a cloth-covered photo album, wrapped beautifully and delivered in the same box as your photos.

What if my sibling sends a bad photo?

You have total control over which photos go to print on our website. You can skip photos you don't love.

What happens if I send more than my monthly limit?

If and when you go over your account's limit, we still save every photo sent in. We ship the first 10 photos (or whatever your account limit) and the remaining photos roll over to next month. You can also get bonus photos in our referral program or upgrade your account in a jiffy.

Do you roll over unused photos?

We rollover unused photos if you send in zero photos in your scheduled shipment. For example, if you're on the monthly 5-photo plan and don't send any photos this month, you'll be credited 5 photos and you'll be able to send up to 10 in the next shipment. Given the cost of shipping and handling, at this time we don't roll over partially unused photos.

I'm a grandparent. Can I buy an account to give to my grandkids?

Totally. We offer gift cards, which you can pass on to your grandkids. They'll handle setting up the account.

What if I don't want to text photos?

We also support email. After signing up, we'll give you a unique NanaGram email to send your photos.

How do captions work?

When you send text along with your photo, we'll layer it on top of the photo as a caption. See an example. On our website, you'll have the option to move caption to the top or bottom of your photos. When emailing photos, set the caption in the subject line.

Is your service like a photo book for grandparents?

Right now we offer classic, 4x6 printed photos only. While we don't offer a binded photo book, our photos can be inserted into a photo album to make for an awesome photo book for grandparents. Check out our guide on photo gifts for grandparents which includes of favorite photo album from Amazon which pairs well with NanaGram. You can also buy an album on our website. — if you're just getting started, we'll prompt you as you create your account.